Customer Service

We do our best to always provide the best products and service. Nevertheless, it may happen that a product or order does not meet your requirements. If this is the case you can contact us by using the contact form or by calling 003120-6122824. After we have received your complaint, we will send a confirmation of receipt and come up with an appropriate solution as soon as possible. 

We will review the complaint and try to resolve the complaint to everyone's satisfaction. We will respond to the complaint within 2 days of receipt; if it takes more time we will inform you of this. If you do not appreciate this procedure, you can always contact the department of mediation of Stichting Webshop Keurmerk where Meesterslijpers.nl is affiliated. If the mediation attempt for any reason does not lead to a satisfactory solution, there is the possibility to submit your dispute to the Geschillencommissie (SGC).

Shipping to the Netherlands and Belgium usually takes 1 or 2 working days.

Shipping times in Europe

But the shipping times change depending on the country. We use UPS for shipping and noticed that most orders in the EU have a delivery time from 2-4 days.

The delivery time is an estimate, and there could always be outside factors that delay the shipping time.

Shipping times outside of Europe

We currently don't give an estimated delivery time for countries outside of Europe. UPS Delivers many packages within a week, but the customs play a large part in the shipment delay. Since covid, the customs are more active, thus delaying the shipment.

For Belgian customers, the same shipping conditions apply as for the Netherlands. Unfortunately, letterbox parcels are not available.

• Free shipping from €40
• Average delivery time: 2 working days
• Payment available via Bancontact, PayPal, Visa, Mastercard

Orders are shipped via UPS or PostNL and delivered by bpost or a local courier service.

When ordering a product, you get the option to select a pickup location. These locations are found all over the Netherlands, like in supermarkets and bookstores.

Pickup location vs. standard shipping

Selecting a pickup location has a couple of benefits compared to getting the package shipped to your home.

• You don't have to be at home
• You can pick it up whenever it suits you
• Pickup locations are often open late.

You have to get your package from a store, but there is usually one nearby.

You can select a pickup location at the checkout as a shipping method.

Would you rather pick up the product in our store? Then you can have it reserved by placing an order through our webshop. You can then choose 'pick up in store' as a shipping method during the checkout process.

You can choose to pay via the various payment methods or by paying in-store. In the store you can pay with:

• Cash
• Pin
• Visa
• Mastercard
• Amex
• Your Gift
• Gift vouchers

As soon as your order arrives, we will prepare it for you. Once ready, we will send you a confirmation, and you can come and pick it up. If the order is placed between 09:00 and 17:00 the order will be prepared the same working day.

Not satisfied with your purchase?

Let us know why the product did not meet your expectations via our return form. We are happy to help you find a suitable alternative.

Return Conditions

• Return period: 30 days after receipt.
• Return costs: At your own expense, unless the product was incorrectly delivered or defective.
• Exceptions: Engraved products and clippers cannot be returned (unless defective).

How does returning work?

1. Register your return at meesterslijpers.nl/retourneren.
2. Pack the product in its original packaging and include the return form.
3. Send the package and keep the shipping receipt.
4. You will receive a refund within 14 days.

You can also return products free of charge at our store in Amsterdam or our office in Badhoevedorp.

We ship all over the world!

Here are our shipping cost to popular countries. All orders are shipped with UPS (outside of Netherlands, Belgium and Germany). Is your country not listed below? Then you can probably still checkout. Can't complete your order because your country doesn't show shipping methods? Please contact us to get further information about shipping cost and delivery times.

Shipping Costs to the following countries

What should I do if my product is defective?
Have you received a defective product, or is it not working properly? Please contact us at info@meesterslijpers.nl or via our contact form. Mention the product and describe the issue as clearly as possible. We strive to provide a solution within one business day.

How long does a repair take?
The repair time varies depending on the manufacturer. We will keep you informed about the status and ensure that it is handled as quickly as possible.

How long is my warranty valid?
All products come with a minimum 2-year warranty. Defects due to manufacturing or assembly faults will be repaired or replaced free of charge. If your product becomes defective after this period, please contact us, and we will look for a suitable solution.

Are you ordering for or on behalf of your company?

Then sign up as a business customer to receive special benefits. For example, you can now order on account, get special prices on graduated scales, and get a dedicated contact person who knows what you need.

What is needed for a business account?

To register as a business customer, you need a valid Chamber of Commerce number and a VAT number. We would like to know if you have a separate billing and delivery address when you sign up.

How do I sign up as a business customer?

You can register as a business customer via the following link. Once we have received your application, we will check your information and immediately create an account for you. This usually takes place within a day.

Update your business account

Do you want to change address details or find old invoices? You can do this on your account page. Do you have other questions or requests? Then please get in touch with us.

Using Your Gift Card

Congratulations on your gift card! Follow the steps below to redeem it.

For Knivesworld / Meesterslijpers Gift Cards:

• Select a product and add it to your shopping cart.
• Go to your shopping cart.
• Click on "Use your Meesterslijpers Gift Card" at the top right.
• Enter your gift card code and click Apply.

Note: This method only works for Knivesworld / Meesterslijpers gift cards.

For Other Gift Cards (such as VVV Gift Card):

• Select a product and add it to your shopping cart.
• Go to your shopping cart and click Checkout.
• Enter your address details and shipping method.
• Choose VVV Gift Card as the payment method.
• Click Checkout.
• Enter your gift card code and click Apply.

Using Your Discount Code

Received a discount code via a special promotion or newsletter? Follow these steps to redeem it.

• Select a product and add it to your shopping cart.
• Go to your shopping cart.
• Click on "Use your discount code" at the top right.
• Enter your discount code and click Apply.

Having Trouble with Your Discount Code?

• Code not working? If you received the code directly from us (via newsletter or promo), contact us and we'll check and activate it if needed.
• Discount codes from other websites? Many coupon sites falsely claim to have discount codes for Meesterslijpers. These are not valid. We do not work with such sites, and they may try to place cookies on your computer to profit from sales.

Still have questions? Contact our customer service – we're happy to help!

Do you live outside the EU?
Then you can shop without taxes. The prices on our site will be 21% cheaper, but the customs will handle the taxes in your country. There is a possibility that you will still have to pay taxes when you receive your package, depending on your country).

Show prices without taxes
To see the prices on our site without taxes, you need to do one of the following steps.

1. Add a product to the shopping cart
2. Go to the cart page
3. Click on "Estimate shipping and taxes."
4. Change to your country and click Get Quotes

You can also make an account and fill in your address. After that, the prices will be without taxes every time you log in. 

Paying later is possible in cooperation with Billink. You can order the product and pay 14 days later. It allows you enough time to check the product at home to see if it suits you. There are no extra costs for using direct debit as long as you pay within the time limit.

• Easy retroactive payment
• 14-day waiting period
• No extra charge

How do you order with post-payment? ?

Choose a product and click on order. Go to your shopping cart and complete the order. Select payment methods for Billink; there will now be some extra fields visible. Fill in your details and date of birth; after this, your details will be checked by Billink. If everything is correct, you will receive approval within a few seconds, and you can complete your order.

How can I pay for the order?

Do you like the product and want to finalize the payment? Go to the email you received from Billink and click on the link to pay. After completion, you will receive a confirmation.

There are multiple payment methods to place an order with us. The most popular payment method in the Netherlands is iDEAL. In Belgium, the most common payment method is Bancontact or MisterCash. Below is an explanation of all payment methods.

iDEAL

This is the most popular payment method. Once you place your order you will be redirected to a secure page of your own bank. With your internet banking details you can safely checkout here.

Visa/Mastercard

Do you prefer to pay by credit card? Then it is possible to pay with Visa and Mastercard. Fill in your card number, date and verification code on the secure page and the payment will be processed through a secure connection.

PayPal

PayPal is a Payment Provider that mediates between the customer and the store. They offer the guarantee that the order will be handled correctly and that your payment will be received. With PayPal, you can pay with your credit card, your PayPal balance or a bank transfer (this does take longer).

Bank transfer

It is also possible to transfer the amount in advance. You do this by placing the order with the option: 'Prepay'. We will then prepare your order and once the payment is received, we will send the order. Because we must wait until the payment is confirmed, the delivery of the order will be delayed approximately 1 to 2 working days.

VVV Gift Certificate

It is also possible to pay with VVV gift certificates. There are currently 2 types of VVV gift certificates; for stores and for web shops. Gift cards for web shops have a code that can be used during the checkout process.

How do you use a digital VVV Gift Voucher?

Fill in your billing and delivery address and choose a shipping method. After that you get the option to choose a payment method. Select the option 'VVV Gift Card'. After this you can place your order and fill in the VVV Gift Card code on the payment page.

How to use a standard VVV Gift Card?

The normal VVV Gift Vouchers do not have a code which can be used in web shops. Normally, these vouchers can only be redeemed in our store. Do you not have the opportunity to visit our store, but you still want to use the voucher? Then we also have a solution for that. Please feel free to contact us to discuss the possibilities.

Collecting and paying in the store

Of course you can also reserve a product in our store. Once the order has been placed, we will separate the order for you and you will receive an e-mail that your order is ready.

In the store you can pay with:

Cash - Pin - Visa - Mastercard - Your Gift - VVV Gift vouchers

Surprise someone with the Meesterslijpers Gift Certificate. This way, you allow them to pick out a great gift themselves. 

How to buy a gift voucher

You can do so by clicking on the following link Buy gift voucher. You can specify the amount and the text that the recipient will receive with the gift certificate. 

Would you rather receive the gift card yourself so you can print it out? The fill in your email address in the receiver field.

How will the lucky one receive the gift card?

By default, we send the gift card by email. We send the text you entered for the card with it. For example, you can wish the lucky one a happy birthday or another personal text. 

Can the voucher be sent physically?

Yes, this is possible. You can specify this in the last step of the checkout screen. There you will find a comments field where you can indicate that the gift card should be sent physically. We'll make a nice package and dispatch it with regular mail.  

When will the lucky one receive the voucher?

Does the voucher have to be sent by email? Then it is usually sent within a few hours. If the coupon has to be sent physically, it takes (depending on PostNL) 1 or 2 days. 

In a rush?

Are you in a hurry? Then place the order and contact us. We will then immediately send the voucher via email. So you have, even at the last minute, a great gift. 

We greatly value our customers. That's why we're introducing a points system especially for you as a registered customer. With each purchase in our webshop, you automatically receive points.

For every euro spent, you earn 1 point. Each point is worth 0.05 euros and can be used as a discount on your next purchase.

The principle is simple: the more you buy, the more points you accumulate, and the higher the discount you can get on your next purchase. This points system is our way of thanking you for your loyalty. Enjoy your purchases and the benefit of collecting points. We wish you a lot of shopping pleasure!

How do you use the points?

With every purchase you make, you earn points based on the amount you spend. To redeem your collected points, go to the shopping cart page. Here, you will see a 'redeem points' button at the top right. Click this button to convert your points into a discount on your current purchase. Please note that you must be logged in, otherwise the 'redeem points' button will not be visible.

Shopping VAT Free in our store in Amsterdam?
For tax reduction we work together with vatfree.com. This company handles the tax refund. When you buy something in our store (minimum of € 50,-) you will get a receipt and a vatfree.com voucher. Ater filling in all the necessary information and got your stamp at the customs you can drop off the voucher in the vatfree mailbox. It is located next to customs. After approx. 40 business days your money (15% Tax) will be tranferred to your desired account. Click here for more information

You can checkout with a variety of gift cards. Besides our Gift Card, you can also pay with the following cards:

VVV Gift Card

This card we support online and in our store. The new cards have a code you can enter at the payment method VVV Giftcard on the checkout screen.

VVV Gift card

This is the old gift card version that we only accept in the store. It doesn't have a gift card code, so you cannot use it digitally.

Do you still have an old gift certificate but cannot come to the store? Don't hesitate to get in touch with us to discuss the possibilities.

Gift card credit

Do you want to make a more expensive purchase than the credit on your card? Then you automatically get the option to pay the rest with iDEAL, Bancontact, or credit card.

Max 50.- 

By law, a gift card can only use each card for a payment of €50. Do you have more money on your gift card and want to place a more expensive order? Then please get in touch with us.

Did a piece of your knife chip while cutting? This usually happens when cutting something hard or due to improper technique. Examples include sandy vegetables, bones, or frozen food. Even soft items like cheese can cause this if lateral pressure is applied.

Did you purchase a knife that seems to have a loose handle? Many knives have the handle opening filled with epoxy, which prevents moisture from entering. Epoxy isn’t completely rigid, so it may feel like the handle is loose. This slight flexibility actually makes the knife less prone to breaking.

Rattling sound
Does the knife rattle or noticeably move? Send us a video via WhatsApp or email, and we’ll assess the situation and provide a suitable solution.

Many of our handcrafted knives have long lead times, ranging from 2 to even 24 months. This can sometimes give the impression that the knife is no longer being made or hasn’t been ordered. However, as long as the knife is listed on our website, it means we have it on order.

You can sign up for our stock notification via the ‘Notify Me’ button on the product page. We’ll send you a one-time alert when the knife is back in stock.

Don’t want to wait? Contact us for a suitable alternative from our current inventory.

With many cutting boards you can use the design tool. This allows you to design the engraving on a board with various designs. 

We are working every day to link more products with the design tool. Next to cutting and serving boards you can also engrave glasses and other products with this tool.

How does the design tool work?

We engrave most products in a standard location. For example, (pocket) knives are engraved on the top right-hand side and children's cutlery on the back. We usually do not send a sample of this. If you want a preview, you can let us know by leaving a comment in the comments box on the last step of the checkout screen.

Are you ordering a chopping board that doesn't show the design tool? Then we'll send you a preview first. We won't engrave it before we get your confirmation.

We selected some default fonts for each product that we know can be beautifully engraved.

Children's Cutlery Fonts

For children's cutlery, you have the choice of the following fonts:

Other products Fonts

For other products, you have the choice of the following fonts:

Your own fonts

It is possible to use your fonts. For paid fonts, we do need the original fonts. We cannot download these ourselves. A great place to find free fonts is Google Fonts.

Want to order a product on our site with engraving? Then it's good to know that we engrave it the same day, and it hardly delays your order. Usually, you can expect to receive it within two days (Netherlands and Belgium).

All orders placed before 16:00 will be engraved and shipped the same day. Would you like to receive a sample of the engraving? That's possible, but it may delay the delivery time. You will then receive the sample via email. We will not engrave it until we have received the approval. 

When you use our website, you will receive cookies. In addition to the necessary cookies, there are also some third-party cookies that make sure the user experience is better for the visitor.

Your data is safe with us. We will never sell or misuse your data.

Standard cookies
When you visit our website, Our site will place some standard cookies. These cookies ensure that the shop can function correctly. There are cookies for storing your products in the shopping basket, the product comparator, and wish list.

Third-party cookies

Analytics
These third-party cookies collect statistics about the use of our site. The statistics allow us to make the website faster, better, and easier for our users.

Google Analytics and Audiences
Audiences allows us to distinguish and recognize users on new visits. It also measures the duration of a stay. This cookie comes from Google and is deleted after a maximum of 2 years.

Hotjar
With this cookie, we monitor users' use and steps on our website. We also use this to collect feedback from our visitors. It is deleted after one year.

Customer interaction

Jivo
The Jivo app allows you to chat with us when you have questions about products and place your order. Jivo places a cookie to ensure that your chat remains available when you click on another page.

Advertising

Double Click
This cookie is from Google and allows us to show you relevant ads. This cookie is deleted after a maximum of 18 months.

Facebook Custom Audiences
Cookie from Facebook ensures you are shown relevant ads based on your interests. Deleted after 1 year.

DoubleCick AdExchange
Cookie from Google which ensures that you are shown relevant ads based on your interests. Deleted after 1 year.

Do you have any questions about the cookies we use or would you like more clarity? Please contact us. Did this whole story about cookies make you hungry? Come and visit us at Kinkerstraat 271 for a cup of tea/coffee with a cookie.

If you place an order with us, it's important to know how we handle your personal data and how you can have it deleted if you wish. Below we explain how you can delete your data and what this means for you.

What data do we store?

• Name
• Address
• Email address
• Phone number
• IP address

We emphasize that we do not store any bank or payment details. Your financial privacy remains fully protected.

How can you have your data deleted?

1. Visit our GDPR tools page: Go to https://www.meesterslijpers.nl/en/gdpr-tools .
2. Opt for 'Right to be Forgotten': Click on this option on our page. This starts the process of deleting your data.
3. Confirm via email: You will receive an email to confirm your request. This is important to ensure that the request is made by you and not someone else.

What happens after your data is deleted?

After your data is deleted, there are some important things you need to know:

• Login not possible: You will no longer be able to log in to our website with the account from which the data has been deleted.
• Loss of loyalty points: Any loyalty points or rewards linked to your account will also be deleted and cannot be restored.
• No access to previous transactions: You will also no longer have access to the history of previous transactions made under the account.

Consider these consequences carefully before deciding to have your data deleted. If you need more information or need help with the process, please feel free to contact us. We are here to help and protect your privacy.

As a family-owned business, we believe everyone must have a trusted feeling with us. We don't do big surveys and extensive marketing projects based on specific data from our customers. This is not our way of working as we think privacy is very important. Therefore, we will never ask for more than the necessary data from you.

What do we consider necessary data?

When using a contact form
What data do you need?
Your name and email address.

Why these data?
We want to answer your question, so we need your email address. We ask your name to keep our conversation personal (but you can type in a custom name).

When placing an order
What information do you need to send the order?
Name
Address
Email address
Phone number

Why this information?
Address:
We need your name and address to send your order. Without this information, our carrier PostNL will take much longer to deliver the package to you.

Email:
Your email address is only used for this order. This means that we will only use your email address to keep you informed about the status of your order. You will receive shipping confirmations and tracking codes when your order is shipped.

We also use your email address when we have questions about your order or if it is delayed.

Phone number:
We will only call you if a product is out of stock or if there are any questions about your order. Other than that, we will never contact you unsolicited.

Pay afterward
Live in the Netherlands and want to pay your order afterward? In that case, we work together with Billink. Besides your house number, they also ask for a date of birth. This data is immediately sent to Billink for fraud control. We do not see and save your date of birth ourselves.

Newsletter
Only for visitors who register / Will not be sent to customers who have placed an order Every month we send out two newsletter with fun information and offers.

For this newsletter, we only ask for your email address. We only send newsletters to those who have signed up for it on our newsletter page. After registration, you will receive a 2nd mail asking for a confirmation. Only then will you be added to the mailing list

third parties
To improve our website and customer contact, we use software from external parties. Besides the hosting (Siteground) and transport companies (my parcel / PostNL), we use the following parties.

For secure processing of payments
1. Pay.nl, which handles iDEAL, bancontact, Visa, MasterCard, and VVV payments
2. Billink.nl, which handles post payment.
3. PayPal for processing PayPal payments.

For customer contact
1. Sendgrid for sending the monthly newsletter
2. Jivo for chatting on our site
3. Trustpilot for the product reviews

For this we use some external software parties.
1. Google Analytics (for site improvements)
2. Hotjar (for tracking errors)

Cookies
While visiting our site, cookies will be placed on your computer. These are small text files that make our site work properly. For more information about cookies, please visit our cookies page.

Where is your data stored?
Almost all your data is stored in databases in Europe. This way, you can be sure that Europe's high standards for keeping and securing your data also apply to us. We work together with some software suppliers from America. These companies have registered under the Privacy Shield https://www.privacyshield.gov/welcome which offers protection and is suitable.

How long do we keep your data
Camera footage in our store: will be kept for ten days. But not if it needs to be kept longer due to a legal obligation.
Inactive customer accounts webshop: will be kept for seven years. If you want to have these removed earlier you can do so via the following link. We keep seven years for invoice, shipping, payment, and order information.
Newsletter data: will be kept as long as you are subscribed. If you want this removed, then you can unsubscribe from our newsletter via the following link: newsletter.

Do you have any questions?
We would like to hear from you how we can improve our service. You can ask a question via the contact form or call us at 020-6122824. Writing a personal letter is also possible, please send it to

Meesterslijpers
Attn. Harmen Lommers
Kinkerstaat 271
1053 ES Amsterdam

You can read our Privacy Policy here. It boils down to that we will only use your information to complete your order. Your data will NEVER be sold or used for other reasons.

We will also never use your email address or phone number for marketing purposes (e.g., newsletters or phone sales) without your permission.

The only exception to this are review requests.
After placing, processing, and delivering your order, you will receive a request from Trustpilot to review us as a company after seven days. This request will be sent once and then deactivated.

After 15 days, you will receive a request from us to share your experience with the product. This is also the last email you will receive from us. After this, we will not send any more emails unless you have asked a question, want to be kept informed about a product, or if you have subscribed to our newsletter.

General terms and conditions

Our terms and conditions can be read here.
The FoundationWebshop Keurmerk draws up these conditions. They come down to the following:

1. After ordering we must deliver your order within 30 days. In our case, on average, one working day.
2. As a customer, you are entitled to the legally defined warranty period. With us always at least two years and often more.
3. As a customer, you are entitled to 14 days of withdrawal. We give our customers 30 days to determine whether they want to keep the product or return it and get their money back.
4. Our address and contact information is verified.
5. Complaints and disputes should be resolved by us fairly.

While we think the terms and conditions are essential, they are also logical. We already do more than what is asked of us by default. Our customers are most important to us, and service is our priority.

Do you have any questions, requests, or comments? We would love to hear from you. Don't hesitate to get in touch with us via our contact page.

Right to be Forgotten

We make every effort to handle our customer data with care. For example, we do not keep any payment information, and we only ask for the minimum required to be able to send an order.

Should you wish to have this data removed, you can request this via the following link:

You will then receive an email to confirm the request. After confirmation, we will remove your data, usually within a day. Please note that you will not be able to log in to our site after this. You can checkout as a guest or create a new account.